What does your visit include?
Our visit includes: feeding, refresh water, exercise - choice of walk or indoor/outdoor play time, litter box cleaned, medication given (if needed), lots of love and attention, bring in mail/newspapers, turn on/off lights, water plants, take out trash
Do you charge for the initial consultation?
No, the consultation is free. If an additional
consultation is needed a $15 fee will be charged. If an additional
trip is needed to pick up and return keys a $12 fee will be charged.
To avoid this charge, please have a key ready and consider keeping it
on file with us.
If my pet makes a mess or has an accident will you clean it up?
Yes, you will find your home exactly as you left
it. Please leave plenty of cleaning supplies: paper towels, old
towels, plastic bags, etc. If pet is not potty trained: pee pads
and/or newspaper.
Is there an additional fee for Holiday visits?
No, there is no additional fee for Holiday visits provided your appointment is made 10 days or more prior to the Holiday. For last minute appointments that we are able to accommodate during the Holiday Season there will be a $2 fee applied to each visit..
What happens if there is not enough food for my pet while I am gone?
We will contact you immediately. If we need to purchase food for your pet, we will be happy to do so. If we need to make a special trip to purchase food, a $10 trip fee plus the cost of food will apply.
Will I receive a refund if I return early or leave later then expected?
No, please understand that we have made time for your visits and may have had to turn others down to make time for your pets. We appreciate your understanding in this matter.
How do I get my key back ?
If we have your key held on file and you move, we can return your key by Mail or we can deliver the key in person. There is a $6 trip charge to deliver the key in person.
What is your cancellation policy?
Appointments canceled seven days or more
before the first scheduled visit will be subject to a $20 fee. Should you
make an appointment in the future to use our service, we will issue a
one time credit of $20 toward your appointment.
Appointments canceled less than seven days before the first scheduled visit will be subject to a 50% cancellation fee.
Holiday cancellations will be subject to the full
charge.
Once Service begins, there are no refunds or
credits issued. This applies to Early Returns and Last Minute
Changes.
We have a 24 hour cancellation policy for our daily dog walking service/daily home visits. All cancellations made in less than 24 hours of a scheduled visit are subject to the full charge.
Weekly dog walking service, Monday through Friday, is fully earned.
When is payment due and what method of payment do you accept?
Payment is due when scheduling an appointment for service. We accept checks or cash. Please make checks payable to: Animal Tails Pet Sitting Service.